IST launches SCAI, an eSIM Analytics and Agentic AI Platform for Mobile Network Operators

IDEMIA Secure Transactions (IST) launches SCAI (pronounced “sky”), a new data analytics and Agentic AI platform designed to help mobile network operators optimize, automate, and scale their eSIM operations.

First demonstrated at Mobile World Congress (MWC) 2026 in Barcelona, SCAI combines real-time analytics, predictive AI, and Agentic AI to transform eSIM operations for MNOs.

What is SCAI?

SCAI extends traditional analytics by combining real-time operational visibility, predictive machine learning, and a fleet of specialized AI agents capable of assisting teams while maintaining human oversight, auditability, and compliance with GSMA security standards.

Key capabilities include:

• Real-time eSIM monitoring
• Inventory forecasting
• Fraud and anomaly detection
• Automated reporting and operational analysis
• Customer onboarding
• AI-assisted customer support

The data analytics and AI platform is built to transform operational data into actionable intelligence. Unlike conventional analytics platforms, SCAI enables operators to move from reactive monitoring to proactive operations. By continuously analyzing eSIM lifecycle data, the platform helps identify anomalies, anticipate inventory needs, improve customer onboarding journeys, and empower support teams with contextual recommendations and automated workflows.

As eSIM adoption accelerates globally, operators require more than dashboards—they need intelligent systems that can understand, recommend, and securely execute operational tasks. SCAI represents the next evolution of eSIM operations by combining trusted analytics with Agentic AI to help our customers improve efficiency, strengthen security, and deliver better subscriber experiences.
Mikkel Escartin, VP Digital Solutions, IDEMIA Secure Transactions

FAQs

What is SCAI? SCAI is IDEMIA Secure Transactions’ AI-powered eSIM analytics and Agentic AI platform for mobile network operators.

How does SCAI improve eSIM operations? It combines real-time analytics, Agentic AI and automated workflows to improve customer experience, inventory management, fraud and anomaly detection, and operational efficiency.

Is SCAI compliant with GSMA standards? Yes, the platform is designed with auditability, human oversight, and compliance with GSMA security standards.