OTA QoS monitoring

Maximizing customer satisfaction with actionable network insights

OTA QoS monitoring IDEMIA

As mobile connectivity has become an essential part of daily life, mobile operators have a critical mission to ensure Quality of Service (QoS) to consumers and make the right investment decisions to continuously improve their networks. The same demand for service quality also applies to the Internet of Things (IoT). They need fast, accurate data on network performance—as experienced by the subscriber or from the connected object’s perspective. The QoS monitoring feature of IDEMIA OTA Platform meets that very need.

This solution collects, aggregates, and reports in real time a broad set of Key Performance Indicators (KPIs) based on customer-based network data. These mobile connectivity KPIs, chosen by the mobile operator, such as coverage per access technology, signal quality and any network events, can then be used with statistics tools or to produce coverage and performance maps. It also helps mobile operators diagnose service disruption. This means that issues can be resolved quickly and overall customer satisfaction can be improved.

One of the key strengths of the OTA QoS monitoring solution is its ability to monitor subscribers and IoT devices when they are roaming and even when there is no network coverage. It is therefore providing actionable insights to mobile operators where their network probes cannot reach. In order to protect subscriber privacy, all gathered data is anonymized.

This solution provides operators with vital business intelligence about their networks, helping them to make decisions about areas that require 5G infrastructure investment, for instance.

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  • Higher quality of service

    By improving customer satisfaction, QoS monitoring with the OTA Platform increases mobile subscriber loyalty and retention.

  • Faster response times

    Real-time data from the OTA QoS monitoring solution helps mobile operators ensure mobile connectivity continuity by rapidly identifying and resolving network issues as they arise.

  • Better investment decisions

    By building up data on network performance over time, the OTA QoS monitoring solution helps mobile operators make the right infrastructure investment decisions.

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OTA Product and Solutions Video
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