Every year, more than 1 million pieces of luggage are lost worldwide. Not only is this a major headache for travelers, it also significantly tarnishes the brand image of airlines (and damages their finances!). With ALIX™ (Augmented Luggage Identification eXperience) – IDEMIA’s solution empowered by artificial intelligence (AI) – airlines can provide each bag with an augmented digital luggage tag.
This innovation enables operators to automate the lost luggage search process by identifying luggage that has lost its physical tag using only the initial images of the bag.
Designed with and for lost luggage operators, ALIX™ is a breakthrough solution that includes a baggage identification engine offering a new approach that will help airlines reduce the number of unidentifiable bags and boost customer satisfaction.
ALIX™ is a comprehensive solution build around two components:
Easy to interface with existing IT systems, ALIX™ is scalable and rapidly operational out in the field.
ALIX™ significantly enhances the lost luggage search process and the cost efficiency associated with unidentified baggage.
Already deployed in partnership with Air France, ALIX™ generates a digital luggage tag to effectively and rapidly identify bags that have lost their physical tags.
ALIX™ offers seamless integration into existing IT operational systems and easy installation in the baggage handling area.
Reducing the number of lost luggage with ALIX
Every year, luggage are lost in transit worldwide. Often this happens because the identification tag has been lost. When this happens, this is a source of stress for passengers. Existing search processes are ineffective and very costly for the airlines. With ALIX operators can identify tagless luggage using high-resolution images.