Luggage identification solution

Every year, the air travel industry handles 4 billion bags, with 28 million being lost or misplaced. Today, operating costs associated with baggage repatriation, offloading bags in case of no-show passengers or managing damaged bag claims are time and resource consuming. This leads to substantial losses, not only from an airlines’ financial perspective, but the negative impact it has on airlines’ brand image, reputation, and its customer satisfaction and loyalty. With global passenger traffic forecast to double over the coming decades, these issues are set to compound even further.

ALIX™ (Augmented Luggage Identification eXperience), IDEMIA Public Security’s solution empowered by artificial intelligence (AI) and Biometrics, helps digitalize and automate the luggage identification process by providing each bag with an augmented digital luggage tag.

This scalable innovation will improve airport, airline and ground operations by simplifying and accelerating the identification of misplaced or lost luggage, using only their photo or information. This will result in an enhanced luggage management processes, reduced expenses, and ultimately improved passenger experience.

ALIX™ is a comprehensive solution build around two components:

• ALIX™ Arch: a fully automatic capture device that provides high-quality images of the five visible sides of the bag, including motions in dim lighting.
• ALIX™ Core: a cloud-based SaaS platform that performs accurate image-processing, converting bags’ data into an augmented digital luggage tag, performing fast search and providing accurate matching results.

Easy to integrate with existing IT systems, ALIX™ is scalable and rapidly operational in the field.

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