IMPACT: Customers, Partners & Suppliers

Engaging positively with stakeholders and carefully choosing suppliers

IDEMIA recognizes the importance of working with customers, partners, and suppliers that complement our mission and values. IDEMIA focuses on the needs and concerns of our customers and partners; carefully choosing suppliers and monitoring their performance, as well as collaborating with stakeholders on CSR topics.

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Listening to customers

IDEMIA works to maintain positive and transparent relationships with our customers. In 2021, IDEMIA integrated CSR questions into our customer survey to better understand their expectations toward CSR related topics and ensure we keep moving in the right direction.

Partner and supplier relationships

For IDEMIA, the process of choosing a partner is about more than just the product and service on offer. We understand that our values are reflected by those with whom we associate. Therefore, we prefer to work with partners guided by our same moral compass and that can demonstrate acceptable environmental, social, and ethical behaviors. IDEMIA welcomes opportunities to learn from suppliers demonstrating advanced CSR practices and is keen to positively influence suppliers at the beginning of their CSR journeys. This helps us achieve compliance with legislation affecting our business and products, satisfy customer expectations, and retain the trust placed in IDEMIA by our employees and other stakeholders.

IDEMIA checks suppliers’ CSR credentials from point of tender, in annual reviews, during on-site audits, and through the fundamental expectations in its General Purchasing Conditions and Supplier Code of Conduct, which suppliers must abide by for the duration of their relationship with IDEMIA.

Assessing suppliers

IDEMIA has committed to the annual monitoring of CSR performance in the supply chain. Partnering with EcoVadis, IDEMIA assesses suppliers across four categories:

  • Environment
  • Fair Business Practices/Ethics
  • Sustainable Procurement
  • Social/Labour & Human Rights

The supplier CSR scorecard is one element used by IDEMIA to identify supply chain CSR risk.

Data gathered from supply chain CSR performance monitoring contributes to IDEMIA’s responsible supply chain KPIs.

Conflict minerals

The ethical and environmental integrity of IDEMIA’s products is a priority focus. We are committed to ensuring that any tantalum, tungsten, tin, cobalt or gold (3TG) contained in our products is sourced with due respect for human rights, the need to avoid contributing to conflict, and the desire to support development through our supply chain practices. At the same time, it’s clear that to ban the use of minerals that originate in conflict-affected and high-risk areas could contribute to serious adverse impacts on the living conditions of local populations. Therefore, IDEMIA accepts minerals sourced in accordance with existing recognized international standards while remaining vigilant of minerals presenting an emerging risk of human rights abuses.

IDEMIA has developed a Conflict Minerals Policy, which it adopts, disseminates, and incorporates in agreements with suppliers.

For any enquiries about CSR at IDEMIA, please contact us


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