DMV Web Enrollment

Improving efficiency, customer service and the user experience at DMV offices

DMV Web Enrollment IDEMIA

DMV agencies serve as the primary face of government to the American public, always looking for ways to improve and provide applicants with fast service, reduced wait times and secure transactions.

Web Enrollment allows DMV Customer Service Representatives (CSRs) to quickly capture an applicant’s photo, signature and (optional) fingerprint; perform photo image quality checks and optional one-to-one (1:1) biometric matching to process credentials.

The specially-designed workflow reduces the number of clicks required to process transactions and only displays information requiring action. CSRs can focus on the customer interaction, improving efficiency and reducing wait times.

Web Enrollment helps jurisdictions comply with REAL ID and voter registration. Applicants can register to vote, take oaths or surveys, and sign up to be an organ donor seamlessly with an interactive device.

Compliant with AAMVA and image quality standards, this browser-based solution can be easily deployed and maintained from a central management system. Highly intuitive, Web Enrollment reduces training and support time—and improves the customer experience.

Streamlined applicant processing

Using Web Enrollment increases productivity with fewer clicks to complete a transaction, resulting in reduced wait times and improved customer satisfaction.

Improved interaction with applicants

Web Enrollment features an intuitive, user-centered design, displaying only actionable information to complete a transaction. CSRs spend time focusing on the applicant, not the screen.

Lower costs

Web Enrollment allows a primary capture workstation to share a queue and devices, such as cameras, with additional workstations -- a great option for cost-conscious and/or space-constrained agencies.

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