Cruise Operator solutions: PaXpress™ Sea

Cruise travel is evolving. With ships becoming floating destinations and guest expectations reaching new heights, cruise operators are rethinking the entire experience—from port arrival to embarkation and final disembarkation. The challenge? Deliver a secure, high-touch experience for a growing, diverse traveler base, while keeping operations efficient and queues short.

PaXpress™ Cruise by IDEMIA Public Security is a biometric-driven solution designed to modernize cruise operations. It enables seamless, secure identity verification from port to ship, allowing passengers to board faster and more effortlessly. Whether a Gen Z solo traveler on their first voyage or a multigenerational family on a luxury escape, PaXpress™ Cruise delivers a premium, personalized experience—right from the terminal.

Fast, frictionless, and guest-centric—by design

With each cruise season welcoming more passengers and increasingly diverse traveler profiles, traditional port processes are being pushed to their limits. Long embarkation and disembarkation times can negatively impact guest satisfaction and terminal throughput—especially during peak days.

PaXpress™ Cruise changes the game by offering a fully touchless identity experience—eliminating the need for paper documents, boarding passes, or manual checks. Guests travel through the terminal with ease, thanks to real-time facial recognition, mobile check-in options, and automated clearance processes at key control points. Disembarkation becomes just as smooth, with secure biometric exit control that respects timelines and ensures compliance.

Powered by leading biometrics, built for trust

Only IDEMIA Public Security’s industry-leading biometric technology—trusted by governments and border agencies worldwide—can deliver a cruise solution that is both fast and secure, capable of handling large volumes of guests across different ports and itineraries.

At the same time, PaXpress™ Cruise is built on a privacy-first architecture. Biometric data is minimized and processed entirely in encrypted environments. This ensures compliance with global data protection standards and builds guests’ trust—critical for a competitive loyalty-driven industry.

Key benefits

• Frictionless embarkation and disembarkation
  Automates identity checks to reduce queues and speed up boarding and disembarkation—without compromising on security.
• Premium guest experience
  Delivers a smooth, modern check-in that matches the luxury and personalization passengers expect onboard.
• Adapted to all passenger profiles
  Designed for today’s cruise audience—from Gen Z travelers to family groups and solo explorers.
• Integrated with port and ship systems
  Easily connects with terminal, border, and ship-side systems for a unified, scalable identity flow.
• Privacy-first and regulation-compliant
  Ensures trust and legal compliance worldwide through biometric processing with minimal data usage and full encryption.

PaXpress™ Cruise helps cruise lines unlock operational efficiency, deliver premium guest experiences, and build lasting loyalty—starting from the very first step of the journey. Let us help you transform your terminal into an extension of your brand: secure, seamless, and unforgettable.