The new digital customer journey for mobile subscribers

New challenges and opportunities are currently rising for mobile network operators (MNOs): 5G networks are being launched and evolve rapidly, connected devices are being used for a variety of use cases beyond traditional communication (for identification, authentication, payment, etc.) and mobile users are increasingly concerned about their data privacy.

Subscribers around the world are looking for instant, on-demand access to cellular networks and telecom services, moving away from traditional stores and more towards remote onboarding experiences. By leveraging digital solutions like eSIM and digital identity, MNOs can not only manage and secure the entire subscriber lifecycle, but also ensure a seamless and satisfactory user journey.

Discover IDEMIA helps MNOs accelerate their digital transformation with solutions to:

  • Onboard customers in a secure, reliable and seamless way
  • Activate connected devices instantaneously
  • Ensure customer satisfaction
  • Secure communications and access to eServices


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