OTA Quality of Experience Monitoring
Maximizing customer satisfaction with actionable network insights
As mobile connectivity has become an essential part of daily life, Mobile Network Operators (MNOs) have a critical mission to ensure quality service to consumers and to make the right investment decisions to continuously improve their networks. And the same demand for service quality also applies to the Internet of Things (IoT). They need fast, accurate data on network performance – as experienced by the customer or from the connected object’s perspective. IDEMIA’s OTA Platform’s Quality of Experience monitoring feature meets that very need.
This solution collects, aggregates and reports in real time a broad set of Key Performance Indicators (KPIs) based on customer-based network data. These KPIs, chosen by the MNO, such as calls per day, per access technology, and their drop/success rate, can then be used to produce coverage and performance maps. It also helps MNOs to diagnose service disruption. This means that issues can be resolved quickly, and overall customer satisfaction can be improved.
One of the key strengths of the OTA Quality of Experience Monitoring solution is its ability to monitor subscribers and IoT devices when they are roaming and even when there is no network coverage. It is therefore providing actionable insights to the MNOs where their network probes cannot reach. In order to protect subscribers’ privacy, all data gathered are anonymized.
This solution provides operators with vital business intelligence about their networks, helping them to make decisions about areas that require 5G infrastructure investment for instance.
By improving customer satisfaction, OTA Quality of Experience Monitoring increases mobile subscriber loyalty and retention.
Real-time data from the OTA Quality of Experience Monitoring solution helps MNOs to rapidly identify and resolve network issues as they arise.
By building up data on network performance over time, the OTA Quality of Experience Monitoring solution helps MNOs to make the right infrastructure investment.
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