Improving efficiency, customer service and the user experience at DMV offices
Throughout the U.S., Department of Motor Vehicles (DMV) agencies are responsible for ensuring that all recipients of driver’s licenses and identification cards (DL/IDs) are the person they claim to be and have met the identification requirements to possess a credential that meets REAL ID requirements.
IDEMIA’s Issuance 360 Back Office provides DMVs with low-effort issuance administration, biometric identification and a case management framework that identifies and/or prevents mistakes. This increases efficiency, improves customer service, and assures on-time delivery of the correct DL/ID. Issuance 360 Back Office allows DMVs to know where each citizen’s card is located in the issuance process.
Each user is presented with a tailored dashboard of issuance exceptions and issues requiring their attention. Automated workflows then route the cases and tracks them to completion, assuring timely resolution. Daily business reconciliation functions offer immediate visibility of each card issuance from initial request through delivery to applicant.
This exceptions-based solution, with a focus on identifying and/or preventing mistakes throughout the card production lifecycle, ensures high customer service and on-time delivery of a citizen’s DL/ID.
Workflow-driven investigations tools incorporate AAMVA Facial Recognition Program Best Practices, combined with IDEMIA’s preventative fraud analytics to help protect citizens from identity fraud.
Identity case management tools facilitate collaboration with other agencies and accurate reporting of compliance team results.
DL/ID issuance transactions are completed daily with IDEMIA’s solution
U.S. agencies that issue driver’s licenses and identification cards have deployed IDEMIA’s Issuance 360 Back Office
of all US DL/ID records are protected from identity theft and fraud thanks to IDEMIA’s Issuance 360 Back Office